Returns & Exchanges
At Bobo's, we want you to love every bite, but due to the perishable nature of our food products, we handle returns and replacements on a case-by-case basis to ensure total satisfaction. If your order didn't meet your expectations or arrived damaged, please reach out to us within 14 days of delivery.
Inspect Your Delivery
Upon receiving your package, please check your snacks for any signs of damage or missing items to ensure everything is fresh and intact.
Contact Support
Email our team at support@bobos.com with your order number and a brief description (plus photos if possible) of the issue you encountered.
Receive Authorization
Our team will review your request within 48 hours and provide a resolution, which may include a full refund or a fresh replacement shipment.
Enjoy Your Replacement
Once approved, your replacement order will be expedited or your refund will be processed back to your original payment method immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing